01786 473 920 info@VictoriaSquare.Scot

Privacy Policy

Victoria Square Security Policy

 

This policy governs the use by Victoria Square or one of its subsidiaries or Affiliates (“we/us/our“) of your (“you/your/yourself“) data which is available to us in connection with your use of the website (the “Site“).

By using the Site, you are deemed to have full knowledge of and accept this Privacy Policy. If you do not agree to be bound by the terms of this Privacy Policy, please do not use the Site.

We reserve the right to alter this Privacy Policy at any time. Such alterations will be posted on the Site.

  1. We collect information to process your reservation, deal with your queries, guide and enhance your online experience, supply you with information in which you have expressed an interest and for record keeping. We are committed to protecting your privacy and will only use your information in accordance with the Data Protection Act 1998.
  2. You have the option when making a reservation to elect not to receive marketing information (from us, our business partners or selected third parties).


Data collected & purpose of collection

  1. All information collected when making a reservation is held securely on third party sites; we do not hold separate electronic records of guest personal or financial information. We do printout and hold a physical record of guest registration information for resident guests only.  This information is held for 12 months from date of registration and thereafter destroyed.
  2. When making a reservation you acknowledge that many parts of the service provided on the Site may be provided by third-party service providers and not by us. You consent to us transferring your information to such third-party service providers for the purposes of dealing with your reservations, queries and for record keeping.
  3. When you enter credit card details when making a reservation you are connected via secure link with Stripe [or such other financial system as may be used, from time to time). It retains details of the credit card transaction. You must enter the details for each purchase for security reasons.
  4. To assist you with your promotions and marketing and tailor our service to your needs we will ask you for feedback, about your business and any information you may require. Supply of this information is optional and not mandatory. All this data will be stored so we can effectively meet your needs.
  5. You are entitled to ask for a copy of the information held about you at any time by contacting us. We may charge a small fee for this.
  6. You consent to us (and our representatives) disclosing information to third parties: (i) if we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and any other contract entered into with us, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and (ii) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site.

 

Security

  1. We do not hold any personal or financial information on our own site, all information is held on third party reservations sites or financial transaction sites. These sites have numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.
  2. Access to data shared in making a reservation is via a unique reservation code or may in some instances be via a third party booking site with password protection. You must keep all reservations codes and passwords confidential and not disclose or share them with anyone. You are responsible for all activities that occur under your reservation codes or passwords. You must notify us in the event you know or suspect someone else knows your passwords. If we have reason to believe there is a breach of security or misuse of the Site, we will contact you and request you to change any passwords or delete existing reservation information.
  3. Our Site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check such policies before submitting any information to these websites.
  4. Credit card details are processed by secure third party servers; no credit details electronic or physical are held on our site or our premises.
  5. Our physical record of resident guest reservations downloaded from any of the third party booking sites we used is held securely in our office and is only accessible to staff.

 

Cookies

What are cookies?

We use cookies to personalise your interface with the site, and to remember you when you return to our site. They are small packets of data stored by your browser on your computer’s hard drive to identify yourself to us and help us to keep track of what you have in your basket. Your browser may have a feature to disable cookies or you can delete them if you wish and your interface will not be severely restricted.
Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing. Each browser is different, so check the ‘Managing cookies’ information below of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
We’re giving you this information as part of our initiative to comply with recent EU e-Privacy legislation, and to make sure we’re honest and clear about your privacy when using our website.

 

Cookies we store

Here’s a list of the main non-functional cookies we use, and what we use them for:

Cookie: Google Analytics

Name:  _utma _utmb _utmc _utmz test_cookie

Purpose:  These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Further information about cookies

If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).

 

Third-party cookies

When you visit our sites you may notice some cookies that aren’t related to w3p. If you go on to a web page that contains embedded content, for example from Google, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Some of the business partners that may set cookies on w3p sites include:

Cookie: Google Maps

Name:  PREF NID

Purpose:  These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.

‘share’ tools

If you take the opportunity to ‘share’ content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

Managing cookies

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.

To enable cookies

If you’re not sure of the type and version of web browser you use to access the Internet:
For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option
For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

How to check cookies are enabled for PCs

Google Chrome

  • Click on ‘Tools’ at the top of your browser window and select Options
  • Click the ‘Under the Hood’ tab, locate the ‘Privacy’ section, and select the ‘Content settings’ button
  • Now select ‘Allow local data to be set’

Microsoft Internet Explorer 6.0, 7.0, 8.0

  • Click on ‘Tools’ at the top of your browser window and select ‘Internet options’ , then click on the ‘Privacy’ tab
  • Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  • Settings above Medium will disable cookies

Mozilla Firefox

  • Click on ‘Tools’ at the top of your browser window and select Options
  • Then select the Privacy icon
  • Click on Cookies, then select ‘allow sites to set cookies’

Safari

  • Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
  • Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
  • Click ‘Save’

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

  • Click on ‘Explorer’ at the top of your browser window and select ‘Preferences’ options
  • Scroll down until you see ‘Cookies’ under Receiving Files
  • Select the ‘Never Ask’ option

Safari on OSX

  • Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
  • Click on ‘Security’ then ‘Accept cookies’
  • Select the ‘Only from site you navigate to’

Mozilla and Netscape on OSX

  • Click on ‘Mozilla’ or ‘Netscape’ at the top of your browser window and select the ‘Preferences’ option
  • Scroll down until you see cookies under ‘Privacy & Security’
  • Select ‘Enable cookies for the originating web site only’

Opera

  • Click on ‘Menu’ at the top of your browser window and select ‘Settings’
  • Then select ‘Preferences’, select the ‘Advanced’ tab
  • Then select ‘Accept cookies’ option

All other browsers
Please consult your documentation or online help files.

Banner advertising on other websites

This type of advertising is designed to provide you with a selection of products based on what you’re viewing. The adverts may highlight alternative styles and colours as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. Find out more about cookies, and why and how we use them, via the ‘What are cookies’ section above.

 

Comments or questions?

We are interested in your comments and will be pleased to answer any questions concerning our privacy policy. Please contact us.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Victoria Square, 12 Victoria Square, Stirling, FK8 2JX or email info@victoriasquare.scot

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.